ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.

Why ITIL® Implementation?

ITSM derives enormous benefit from a best practice approach as it is driven by both technology and the huge range of organizational environments in which it operates; it is in a state of constant evolution.

Adopting ITIL® can offer users a huge range of benefits that include:

  • ITIL® Improved IT services
  • ITIL® Reduced costs
  • ITIL® Improved customer satisfaction through a more professional approach to service delivery
  • ITIL® Improved productivity
  • ITIL® Improved use of skills and experience
  • ITIL® Improved delivery of third party service

ITIL® Implementation Project Stages

Our ITIL® implementation consultancy projects is delivered in the following stages:

Project controls, gap analysis
The objective of this phase is to establish the supervision and the management of the project and study where we are, what we need to achieve and the required level of the selected processes.
High level process design, roles and responsibilities definition
In this phase, we achieve the high level design of the different process, and the involvement of your team will start.

Detailed process design and pilot implementation plan
The detailed process model design is the objective of this phase and preparing the environment and resources for implementation.

Tools deployment and pilot implementation
The objective of this phase is deploying the process using the selected tools.