WHAT IS ITIL®?

ITIL® is a professionally recognised certification scheme and provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

ITIL® v4 provides a clear capability model and aligns to your business strategy and customer needs. It expands previous versions by providing a practical and flexible basis to support your organisation on your journey to the new world of Digital Transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services - and enables IT teams to continue to play a crucial role in wider business strategy.

ITIL® 4 qualification scheme

The ITIL® Qualification Scheme (ITIL® 4 Edition) provides a modular approach to gain competences on the ITIL® framework and is made up of a series of qualifications based on different aspects of ITIL® Best Practice, with varying degrees of depth and detail. For each module an exam is available to prove the achieved competences and get certified.

The ITIL® certification and qualification Scheme (ITIL® 4 Edition) compromises of the following modules:

  • ITIL® 4 Foundation
  • ITIL® 4 Specialist: Create, Deliver and Support (CDS)
  • ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
  • ITIL® 4 Specialist: High-velocity IT (HVIT)
  • ITIL® 4 Strategist: Direct, Plan and Improve (DPI)
  • ITIL® 4 Leader: Digital and IT Strategy
  • ITIL® 4 Master

ITIL® 4 Training Courses

Medrar is delivering the following ITIL® 4 courses:

The Foundation module is the entry level qualification, and is for professionals just starting out on their ITIL 4 journey. However, as ITIL 4 marks a step change in the framework, it's also for existing IT service management workers who are looking to update their existing ITIL knowledge. If you work within your company's IT function and need to understand the key concepts of IT and digital service delivery, then this is where you want to start. The ITIL 4 Foundation module has been designed to introduce you to IT service management via an end-to-end operating model for the creation, delivery and continual improvement of digital products and services.

This module needs to be completed before you can go on to take any of the Specialist, Strategist or Leader higher level modules.

Course Code Course Title Factsheet Book Now
ITIL4F ITIL® 4 Foundation DOWNLOAD
Developed to help IT professionals responsible for service delivery, this module looks at the cultural and team management aspects involved in the process, and how to incorporate these into end-to-end value streams.

CDS will teach you how to effectively manage IT teams, improve existing processes, and optimise value streams and workflow. You'll be taught how to adopt the ITIL practices to align your organisation's digital services with the overall business strategy, and how to use the ITIL guiding principles to embed ways of working from agile, lean and DevOps frameworks. You will learn how to integrate new technologies, such as AI, robotics, advanced analytics and machine learning, and will be shown how to focus on developing services to meet demand.

Course Code Course Title Factsheet Book Now
ITIL4CDS ITIL® 4 Create Deliver and Support (CDS) DOWNLOAD
If you're an IT or digital manager responsible for ensuring work is aligned to the strategic objectives of the business, or if you're in charge of the ongoing management, development and improvement of digital teams and services, this is the module for you.

The DPI module supports change management, and will help you with driving and managing organisational change, while minimising disruption. You will learn how to lead IT teams, create optimised, modern digital services, and innovate while remaining compliant. It will teach you how to encourage a culture of continual improvement, and turn decision making into an easier task.

Course Code Course Title Factsheet Book Now
ITIL4DPI ITIL® 4 Direct Plan and Improve (DPI) DOWNLOAD
This module is aimed at those responsible for designing or managing user journeys and experiences, teaching you how to guide stakeholders through the ways in which services can co-create value.

DSV will teach you how to effectively manage all of your stakeholders and build trusted relationships, so that you can target them with the right services and value propositions. You will learn how to embed effective design thinking, optimise the user and customer experience, and shape customer demand, so that you can ensure high customer satisfaction.

If your role involves communicating and building relationships with stakeholders, or designing and shaping customer journeys and experiences, then the DSV module is for you.

Course Code Course Title Factsheet Book Now
ITIL4DSV ITIL® 4 Drive Stakeholder Value (DSV) DOWNLOAD
For those involved in IT service delivery or digital transformation projects, this module helps you understand how to co-create products and services at speed, without compromising on value. It is ideal for people who work on digital transformation projects, deliver digital products and services within their role, and those who work in environments that are highly automated.

As the name suggests, with the High Velocity IT module, you will be taught to understand the rapid nature of the digital enterprise, and will learn how to deliver effective digital services in high-velocity environments, as well as increasing the speed and quality of services.

HVIT shows you how to bridge the gap between operations and development, converge business goals with IT, and embed complex and adaptive systems. It teaches you how to make digital and IT investments that create value, and improve performance with lean, agile and DevOps methods

Course Code Course Title Factsheet Book Now
ITIL4HVIT ITIL® 4 High Velocity IT (HVIT) DOWNLOAD
This module will help both existing and aspiring IT leaders to develop and implement effective IT and digital strategy that can handle digital disruption and drive success. It provides guidance on how to create a digital vision that helps to shape IT and business strategies.

The DITS module covers how disruption from new technologies is effecting businesses in every sector, looking at the best ways to respond and adapt. Not just for your senior IT team, DITS is about developing digital leaders for the future, and is also well suited to senior management across the business, including department heads, directors and C-suite leaders.

Course Code Course Title Factsheet Book Now
ITIL4DITS ITIL® 4 Digital and IT Strategy (DITS) DOWNLOAD